Frequently Asked Questions

Important Information

Payment Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will then initiate a refund. Refunds will vary in amount depending on the outcome of the inspection. Refunds are based on the South African Rand value irrespective of currency fluctuations.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Third party items such as the tap, universal adapter and the syringe are not refundable by Sydney 905 Filters (Pty) Ltd. However, if the item is returned to us within 7 days of purchase, at your cost, we will relay onto the third party suppliers for their assessment. If a refund is approved from the third party supplier, we will then refund you with the replaced item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Note, there will be no refund or replacement should it be ascertained that hot water has been put through the filter or purifier.

Returns Policy

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Your item must not have been used.

Shipping Policy

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.


If you receive a refund, the cost of return shipping will be deducted from your refund.


Delivery Policy

1. General Information


All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order or place you on a waiting list for when stock arrives.


2. Delivery Location


Items offered on our website are available globally.


3. Delivery Time


An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the courier companies effecting the delivery that are out of our direct control.


Unless there are exceptional circumstances, we make every effort to fulfil your order within 5 business days of the date of your order. Business day means Monday to Friday.


Please note we do NOT ship during the weekend.

Date of delivery may vary due to carrier shipping practices, delivery location, method of the delivery, and the items ordered. Products may also be delivered in separate shipments.


4. Shipping Costs


Shipping costs are based on the volumetric weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed for the Shipping methods.


Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges if it is an unusually complicated situation.


6. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at contact us.


We will then take it up with the courier company.

Conditions of Use


Please read these terms carefully, and print and keep a copy of them for your reference. If you need to contact us, please e-mail us at

1 Acceptance The Use Of the abovementioned websites’ Terms and Conditions

Your access to and use of or is subject exclusively to these Terms and Conditions. You will not use the Websites for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Websites you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Websites.

2 Advice

The contents of or www.sydney905filters is nothing more than our personal opinions and does not constitute professional advice.

3 Change of Use

Sydney 905 Filters (Pty) Ltd reserves the right to:

3.1 change or remove (temporarily or permanently) its Websites or any part of them without notice and you confirm that Sydney 905 Filters (Pty) Ltd) shall not be liable to you for any such change or removal, and

3.2 change these Terms and Conditions at any time, and your continued use of the Websites following any changes shall be deemed to be your acceptance of such change.

4 Links to Third Party Websites or www.sydney905filters Websites may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

5 Copyright

5.1 All copyright, Trade Marks and all other Intellectual Property rights in the Websites and their content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Sydney 905 Filters (Pty) Ltd or otherwise used as permitted by law.

5.2 In accessing the Websites you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Websites for personal, non-commercial home use only.

6 Disclaimers and Limitation of Liability

6.1 The Websites are provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

6.2 To the extent permitted by law, Sydney 905 Filters (Pty) Ltd and the company’s websites, namely, or www.sydney905filters will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Websites.

6.3 Sydney 905 Filters (Pty) Ltd makes no warranty that the functionality of its Websites will be uninterrupted or error free, that defects will be corrected or that the Websites or the server that makes them available are free of viruses or anything else which may be harmful or destructive.

6.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Sydney 905 Filters (Pty) Ltd and the company’s websites, namely, or www.sydney905filters for death or personal injury as a result of the negligence of the company or that of its employees or agents.

7 Indemnity

You agree to indemnify and hold Sydney 905 Filters (Pty) Ltd and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Sydney 905 Filters (Pty) Ltd arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of its Websites.

8 Severance

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

9 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of South Africa and you hereby submit to the exclusive jurisdiction of the South African courts.

Sydney 905 Pricing

Our aim is to provide a sustainable, top quality water filters/purifers at an affordable price. For international orders over 100 units, please email


8 + 5 =

How to Reach Us

Get in touch 

4 Strelitzia Road, Southport,
Port Shepstone, KwaZulu-Natal,
4230, South Africa

Copyright © 2021 Sydney 905 Filters Pty Ltd. All Rights Reserved.

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